Contagious Disease

How do you protect your resort and Spa guests from contagious diseases?

We use ISO-CARE®  Isolation Units for pets with contagious diseases or who require quarantine. ISO-CARE®’s innovative tempered glass design keeps all discharge within the unit and washes clean in seconds. A two-tiered drainage system keeps wastes and liquids away from animals, exiting directly to the sewer through ISO-CARE®  floor drain.
Do you recommend Pet Medical Insurance?

We highly recommend using pet medical insurance to help you cover veterinary expenses. Check out our FAQs page for Trupanion, medical insurance for your pet, to learn more about your options and benefits!
My cat is urinating outside the litter box. Does he/she have an infection?

Perhaps. There are many reasons for this problem so we should examine your pet to rule out the possible causes.
My dog was hit by a car but appears fine. Should I watch him to see if he develops certain symptoms?

NO! Many times dogs hide a concussion which can be life threatening if not treated immediately. Also, dogs and cats can suffer from a condition called “traumatic lung syndrome”, a condition in which the lungs can become full of fluid after a sudden blow. It is best to contact our veterinarian anytime your pet has been in an accident with a car.
My cat is going to his litter box a lot and seems uncomfortable. What does that mean?

Frequent visits to the litter box suggest either pain in the urinary tract or an increased volume of urine production.  A urinalysis is needed to determine the cause.  Some of these conditions can be life-threatening within a matter of hours (especially in male cats), so your cat should be examined immediately if you observe these signs.
My dog licks his feet all the time. Why?

A dog that licks his feet, rubs his face, or scratches behind his elbows may be showing signs of an allergy. Dogs can be allergic to all sorts of things such as house dust, grass or weeds. Consult our veterinarian about this, especially if your dog is showing any hair loss or skin irritation.
My dog has diarrhea. What can I do?

If your dog is acting normally other than the diarrhea, then you can try withholding all food for 12 hours. After that time period, you can introduce small amounts of food at a time. However, if your dog is lethargic in any way, you should call our veterinarian for instructions.
What is a dog’s or cat’s normal temperature?

Cats and dogs have a higher body temperature than ours, which is why they sometimes feel “hot” to the touch. Their normal body temperature is 100 – 102.8 Fahrenheit or 37.5 – 39.5 Celsius. The best way to see if your pet is running a fever is to take his temperature with a rectal thermometer. If you notice that your pet’s temperature is above normal, you should contact our veterinarian immediately.
My dog is “scooting” his behind on the carpet. What does this mean?

“Scooting” is a sign that indicates that your pet’s anal area is itchy. It could be as simple as dried fecal material causing the irritation or it could be allergies, rectal polyps, intestinal parasites, or anal gland impaction/infection. Our veterinarian can help you to identify the cause.
What chew treats are OK to buy for my dog?

We generally recommend rawhides (that are made in North America), most dental chews and vegetable/fruit chews (Edible Nylabones). Cow hooves are very hard and can fracture teeth and some pig ears have recently been shown to contain the harmful bacteria Salmonella.
What is the best food to feed my pet?

That is a difficult question to answer as one food isn’t right for all pets. Generally, if the food says on the label that it is good for “all life stages”, this food has the nutrition requirements for puppies, pregnant females, and lactating females. This may not be ideal for a less active pet since it will be higher in calories. Puppies, adults, and seniors all have different nutritional requirements. Pet food that is purchased from a pet supply store or from your veterinarian is usually better quality. Contact us if you would like more information
Is it normal for my cat to vomit hairballs?

No. Cats love to groom themselves and in doing so they swallow large amounts of hair. Vomiting hairballs is a sign that the hair is not moving from the stomach into the small intestine. There are pastes, treats and food that either dissolve hairballs or help them pass into the small intestine. Check out our retail area for ideas.
My dog smells. What could it be?

There are three main areas that are usually associated with a dog being smelly: ears, teeth, and skin. If your dog has any brownish material in her ears she may have an ear infection. If she has tartar on her teeth or very red gums her teeth need attention. If her skin is dry or has bumps on it this may be the cause of the odor. Contact your veterinarian if any of these conditions occur.
My dog has been coughing for several days. What should I do?

A cough can be caused by a number of things, such as allergies, bronchitis or parasites. Our veterinarian should check your dog so we can determine the cause of the problem.
My cat is scratching my furniture and walls. Do you have anything to help?

Our feline friends claw and scratch for physical, emotional, and social reasons. It is important to offer your kitty an outlet for this behavior with special scratching posts around the house. Should your cat become a little too frisky at home with those claws, we encourage you to try out using our Soft Nail Caps for cats. As a last resort front declawing is also offered. We recommend that you explore Basic Indoor Cat Needs for more ideas on enriching your home to keep your cat happy.
Do you offer Soft Nail Caps?

Yes, they are available in our Spa. These caps are safe, non-toxic vinyl covers that glue onto the nail. They are developed by a veterinarian and designed to prevent damage when your cat scratches! Nail trim included. They come in large variety of colors, last 4-6 weeks and are available in all sizes.